Get the quick-response, high-quality support you need to ensure the continued smooth
running of your Company's Computer Network - for as little a £99 a month.
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You can contact me at any time to talk you through solving problems with servers, workstations, other networking equipment, Internet access and email. |
Other Related pages on this Website:- |
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I'll use remote control software to diagnose or fix problems, perform administration or configuration tasks, or check on network
performance. (This beats struggling through traffic to come on-site and is effective for solving a large range of problems.) |
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I'll perform network administration and configuration tasks. | ||
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I'll answer all general queries relating to the use of computers in your business, including upgrading and purchasing advice, via email, or by phone if it's urgent. | ||
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The service doesn't
include site visits, however I can make a site visit when necessary at my
standard call-out rates. With a Network Support agreement you'll soon qualify for discounts on the cost of site visits. |
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Guaranteed Response TimeI promise to respond to phone requests within 2 hours, during normal business hours, and within 12 hours at any other time and to reply to emails within 1 business day. These are worst case response times - most of the time expect me to do much better.
Who Would Benefit from Using this Service?Small to medium-sized businesses without a full-time IT department where one or two staff, in addition to their own jobs, look after the day-to-day network tasks such as making backups and dealing with user problems. My service would "back-stop" your unofficial IT staff with solid networking and server expertise and troubleshooting skills..
Who Can Join?Anyone can join but, to ensure a high standard, I'm currently limiting the availability of this service to 25 simultaneous subscriptions. |
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Consecutive Payments Needed to Qualify |
Benefit |
Details |
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Email Backup Services | I'm able to include with the monthly fee,
email services from Arrowmail to
make your in-house email system more robust. These services are the Simple Backup System and Expert Email Delivery. When combined with my support service you also get 10% discount on other Arrowmail services. |
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20% Discount on Site Visits | Some things just can't be done remotely. Here's a list of my standard daily rates without the discount. |
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Replacement Server Rental Offer | If you have a major equipment failure that
can't be fixed quickly I'll rent you a server for 2 weeks for £150. This
includes delivery both ways, installation and setup to get your network back
to as near normal operation as possible. This offer is subject to these terms & conditions. If you need more time you can continue the rental for £10/day. |
Workstations |
Servers |
Internet Router/Firewall |
In-House |
Cost per Month |
Up to 10 |
1 (add £40 for each additional server) |
1 (add £25 for each additional device) |
0(add £40 for an in-house email server, e.g. Exchange) |
£99 |
From11 to 25 |
1 (add £40 for each additional server) |
1 (add £25 for each additional device) |
0(add £40 for an in-house email server, e.g. Exchange) |
£99 + £9 per workstation over 10 |
Over 25 |
1 (add £35 for each additional server) |
1 (add £20 for each additional device) |
0(add £40 for an in-house email server, e.g. Exchange) |
£234 + £7.50 per workstation over 25 |
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You can add any number of your employees' laptops and home computers to the list of supported equipment by including these in your workstation count. |
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If you're happy looking after your workstations yourself and just want me to support your server, for the top row price, then that's OK too. |
Try it outI run a free email advice service here. If you've got a problem at the moment, check out the quality of the service I provide.
Who can Contact Me for Help?You should nominate a small group within your company to be my points of contact although, in an emergency, any of your staff can contact me.
Terms & ConditionsThe Network Support Service operates under the terms & conditions set out in a PDF document that you can download here (20 kbytes). There's no contract to sign to subscribe to the service although, by becoming a subscriber, this document is deemed to form the agreement between us under which the service operates. If you'd prefer a real signed contract then I'll supply one free of charge. Mutually agreed changes or additions can be made to these standard terms & conditions.
How to JoinSend an email to richard@rhebus.com or ring me directly on 07876 616685 asking to become a subscriber. If I'm not fully subscribed, and you're happy with the standard terms & conditions, contact me to discuss the details of you network, supply me with your company's details and you've joined. You can pay by Standing Order, Electronic Funds Transfer, Company Cheque, Creditcard, Debitcard or Paypal. The arrangement's very flexible as you can cancel at any time without having to give notice. |
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Join and start using the service immediately . . |
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. . if you're surrounded by problems right now. |
| If you don't have a way to do this at present, I'll help you set one up
that's secure and uses either the Internet, a normal phone line or preferably
both. The benefits are enormous:- |
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I can see things with my own eyes without you having to describe what's going on. |
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I can operate the mouse and keyboard remotely to make configurations changes myself without having to guide you through the process. |
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It allows a much greater range of problems to be fixed quickly that would otherwise require a site visit. |
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I can connect through from your server to individual workstation to fix problems with these. |
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I can perform the work outside of office hours to reduce the impact of any server downtime and inconvenience to your staff. |
