What do I have to do to use the service?

Just contact us via Instant Messaging using any of our 4 accounts shown above and tell us about the problem you're having.

Do I have to disclose any personal details?

Only your IM Screen Name. We don't need to know your real name, email address, street address, phone number and definitely not your creditcard details.

What happens afterwards?

If, and only if, we solved your problem we request that you donate some money to us.

How do I make a donation?

By clicking on the PayPal icon opposite and using your creditcard or existing PayPal account.

How much do I have to donate?

With a donation you choose the amount. We appreciate any payment, whatever the amount. We ask you to estimate how much it would have cost you to have someone else fix your problem. We consider that a fair amount is between 10% and 50% of this value.

Why should I bother to make a donation?

The best reason we can come up with is so that this IM Helpdesk is still operating the next time you need to use it.

What happens if I don't make a donation?

Nothing. We won't try to contact you or hassle you. If you've used us several times without making a donation we might add your screen name to our blocked list.

What's PayPal?

It's a way for private individuals and companies to send and receive money over the Internet. You can check out their website here.

You need to have an account to use Paypal but you can get one instantly, for free.

I want to make a donation but I don't want to use PayPal

No problem, we can supply details of how to pay by cheque (in pounds), electronic funds transfers, creditcards without using PayPal or whatever other method you can think of.

At present we don't have dedicated staff on-line 24 hrs a day.
We're operating this service as a trial to see if there is sufficient demand and whether the economic model is viable.... so we're on-line when we can be.
If we're not in-line when you try to connect - our apologies.
Try again a little later or leave an off-line message.

Rhebus Networks is based in south-central England.

The times shown on the left are UK times.

The UK is on GMT (Greenwich Mean Time) from October to March and GMT +1 from March to October.

These times are:

 5 hours ahead of New York,

 8 hours ahead of California

and 9 or 11 hours behind Sydney, Australia.

When We're Likely to be On-line

Weekdays:

Midnight to 08.00am

Unlikely

08.00am to Midday

20% Chance

Midday to Midnight

75% chance

Weekends:

8.00am to Midnight

Pot luck

If we're shown as AWAY we're probably somewhere nearby and will hear an incoming message alert.
If we're slow to type a reply then maybe we're:-
thinking, researching, checking something, on the phone or dealing with multiple simultaneous Instant Message windows.

[15:35] N**: Thanks very much I will be recommending you and sod the experts of the companies. I've been to Belkin speedstream and all computer shops in this area and had no success and at times not even a useful bit of information. Once again thank you

[11:42] cedar******: Thank you for your help over the problems I have had, I will certainly recommend your service to my firends. My problems are mostly resolved now, just a wireless keyboard and mouse that won't install but I'm sure even I can crack that one eventually. - Thank you once again and I'm sure I will be in touch at some stage in the future ------ Best regards ----- Frank.

[23:14]silver*****: i know that ur not there but thank u again, u really saved my butt
thnx again GREAT SERVICE

[22:01] gena@**********: I had to restart and select a different boot drive than the default
[22:01] helpdesk@rhebus.com: I've got my fingers crossed!
[22:01] gena@**********: I was just going to ask you to do that!
[22:02] gena@**********: Thank you Thank you Thank you! THANK YOU SO MUCH FOR THE HELP

All aspects of Windows Servers, Local Area Networking and Internet communications are our specialist areas - so bring on your most challenging problems and see if we're equal to them.

Here's a more detailed guide to our skills:-

EXPERT LEVEL - If we don't have the answers, no one else will.

Windows NT/2000/2003 Server, Windows 98/ME/NT/2000/XP Workstation, Microsoft Exchange/ISA Server & other Firewall products. Microsoft Web Servers. Active Directory, DNS, WINS and DHCP matters. Editing the Registry. Removing Viruses. Gaining administrator-level access to Windows servers without a password. Data recovery.

All PC and Network hardware. Everything to do with email .

PRETTY GOOD - Worth trying us unless you can get access to a real expert.

Cisco Router configuration. Microsoft Word & Excel. Manipulating graphics and audio. Simple Website design (Hey, you're looking at it).

NOT SO GOOD - Look Elsewhere

Macintosh and Unix computers. Novell Networks. Hand-held Computers & Organisers. Powerpoint, Databases, Lotus Domino/Notes, Microsoft SQL Server or Citrix Metaframe.

"A brain the size of a planet and you want me to change your desktop wallpaper?"

Marvin the Paranoid Android © Douglas Adams

By contacting Rhebus Networks via this Helpdesk service and consenting to follow any advice or instructions given you thereby confirm that you accept full liability for any damage to equipment or loss of data or other information that might result, whatever the cause.