1 - A Problem Whose Cause Is A Mystery.

Networks and computer conspire to produce plenty of these.

If I can't diagnose the problem then there's no charge.

The solution to a given problem might be to reconfigure some software settings (if you're lucky) and I will of course take care of this.

If the same problem reoccurs up to 30 days after I've claimed to have fixed it, I'll make a free return visit.

It may be that the solution requires you to purchase some extra software or hardware or to repair or replace a faulty item of hardware.  You may not want to spend the money straight away and might want a second opinion. In such cases I won't be able to perform an immediate fix.

If there are any inaccuracies or complications with a diagnosis I've charged for

I'll make a free return visit.

2 - A Problem That You Already Know the Cause And Solution

Examples of this might be upgrading a server - perhaps with a larger hard disk - or setting up a new software service such as an email server or Internet firewall.

I will continue to provide free email and telephone support plus return visits until the new system has been working correctly for 30 days.

3 - Design And General Consulting Work

In these cases the type of guarantee that is appropriate will vary and would need to be negotiated.

In all business dealings I strive to protect and enhance my reputation for fairness and honesty by:-

  Making you aware of all charges up front
  Not charging twice to solve the same problem
  Always recommending the most cost effective solution.

Other Related pages  on this Website:-

How much I charge

My Geographic Area of Operation

Network Engineer Page

Home Page