| Some vital part of your Computer Network has Failed, | ||
| You need it fixing - not next week, not in a few days, but By Tomorrow. | ||
| Nobody can do anything to help you, except . . . . . . . | ||
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The Rhebus Networks' Emergency Rescue Service |
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We're experts in all aspects of Windows networking. |
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We stock spare parts, spare servers and other pieces of networking equipment that you can either rent, at a daily rate, or buy at replacement cost. |
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We'll come to your site and, if necessary, work after hours, at weekends or through the night to get you back in business |
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We're here, 40 miles north of London but there's no set limit to how far we're prepared to travel. If you've got a network crisis then call the Network Rescue Hotline now and let's discuss your problem.
07876 616685
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Phone us between:- |
Other ways to contact us:- |
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Weekdays: |
08.00am to 11.00pm |
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Weekends: |
10.00am to 10.00pm |
Email: Fax: |
rescue@rhebus.com 0870 0940102 |
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| This is when a real
person will answer the phone and when we're regularly checking email. Outside of these times you might get lucky but don't expect a response between midnight and 07.30am. During our operating hours your call can still go to VoiceMail (maybe we're out-of-range, on another call, or any of the other reasons calls to mobile phones fail). We normally hear VoiceMail messages within an hour, but why not wait 5 minutes then try a second call? |
Instant Messaging:- |
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AIM: MSN: Yahoo: ICQ: Jabber:
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rhebushelp helpdesk@rhebus.com rhebushelp 230710786 rhebushelp@jabber.org |
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Time-of-day that work is performed |
Travelling Time to Your Location |
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Weekdays |
Local Area Less than 1hr's Drive |
Extended Area Less than 2 hrs' Drive |
Further Away
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| Between 8am & 7pm | £450 | £550 | Ring us to discuss what's involved in getting out to you. |
| After 7pm | £540 | £660 | |
| Between 11pm to 7am | £630 | £770 | |
Weekends & Holidays |
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| Between 9am to 9pm | £595 | £715 | |
| Between 9pm to 9am | £630 | £770 | |
If your problem is clear cut and we know we've got the resources to fix it we'll give you a guarantee:- We'll get your network operational or only charge our travelling expenses. |
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| Our charges include working up to 12 hrs at your site. If the job is going to take longer, we'll have to negotiate the charge. | ||
| If we sell you any spare parts or other pieces of equipment we'll only charge you the replacement cost. | We define replacement cost as the the price, including VAT and delivery, of the nearest equivalent item currently on sale at www.dabs.com/uk |
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| If you're located more than 2 hrs' travelling time away from us we'll probably want you to pay our travelling expenses in advance by debit or creditcard. | ||
| If we need to rent you some equipment then:- The first week's rental is free Servers cost £15/day You may have to pay the cost of shipping the equipment back to us We may charge a security deposit. |
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| We include 30 days' of phone, email, and remote access support following our visit |
| If your Internet access has failed due to a problem with a BT circuit or your ISP, this isn't in our power to fix. We can setup temporary Internet access using a standard phone line. | ||
| If your network failure has resulted in the loss of data for which there is no backup we can't magic your data back. | ||
| When we need to work at your location
outside normal business hours you'll probably want to have one of your
employees stay with us as a "chaperone". It's up to you, but if you don't you'll need to organise things so that we can leave your building and get back in without setting off the alarm, access all rooms that contain network equipment and computers and have the phone number of someone we can call, at any time, if we need some information. |
